AI Format Pty Ltd

AI Format Pty Ltd (“AI Format”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

AI Format helps businesses structure knowledge for AI-driven visibility, chatbots, voice agents, and generative search systems. Because our work involves structured business data and digital systems, responsible data handling is central to how we operate.

For your reference, please review our Privacy Policy to understand how we manage your personal data.

What information we collect

We collect personal information when you:

Submit an enquiry form
Book a conversation
Subscribe to updates
Contact us via phone or email
Engage us for services

Information may include:

Name
Email address
Phone number
Company name
Website address
Business information relevant to your project

If you become a client, we may also receive access to systems necessary to deliver services, such as website platforms, analytics accounts, CRM platforms, or approved internal documentation.

We do not intentionally collect sensitive personal information unless required and agreed.

You may browse our website anonymously.

How we use your information

We use personal information to:

Respond to enquiries
Deliver SEO, AI SEO, AEO, GEO, chatbot, and voice agent services
Structure and implement approved business knowledge systems
Provide proposals, onboarding, and support
Improve website performance and usability
Meet legal obligations

We do not sell, trade, or rent personal information.

We do not use client data to train public AI models.

AI systems and data handling

AI Format builds AI systems grounded in approved business knowledge.

Where AI tools are used:

They operate within defined boundaries
They reference structured, approved content
They follow escalation rules
They are overseen by human review

Client information is used only within the agreed scope of work.

We do not upload confidential business data into external AI systems without consent.

AI assists in delivery. It does not operate without governance.

Cookies and analytics

Our website may use cookies and analytics tools to:

Understand site traffic
Improve user experience
Analyse performance

Cookies are small files stored in your browser. You can adjust your browser settings to refuse cookies, although some functionality may be affected.

Disclosure to third parties

We do not sell personal information.

We may share information with trusted service providers who assist in:

Hosting
Analytics
CRM systems
Payment processing
Professional advisory services

These providers are required to handle information securely and confidentially.

We may disclose information if required by law.

Data security

We implement reasonable security measures to protect personal information from:

Unauthorised access
Misuse
Loss
Alteration
Disclosure

This includes secure hosting, access controls, and platform-level safeguards.

No system is completely immune to risk, but we prioritise structured, controlled environments.

Overseas disclosure

Some service providers we use may store data outside Australia.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Access and correction

You may request access to or correction of personal information we hold about you by contacting us using the details below.

Marketing communications

If you subscribe to communications, you may unsubscribe at any time using the link provided or by contacting us directly.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact us

AI Format Pty Ltd
Brisbane, Queensland
Email: info@iformat.com.au
Phone: 07 3732 6522
Website: https://www.aiformat.com.au